Who’s On Call?™

An enterprise-wide scheduling system for creating, tracking and maintaining dynamic on-call schedules. Who’s On Call? is an intranet-focused business process module for managing every aspect of clinical on-call scheduling. It reduces the time spent in the creation, maintenance and distribution of departmental schedules. It provides better information flow throughout the organization while easily integrating changes and updates in real time. Who’s On Call? delivers a return on investment by reducing costs, improving care and raising customer services levels. The system integrates with external notification systems like paging, PDA, etc. to help maintain the same information across a variety of electronic platforms.

* Winner of Child Health Corporation of America Bronze Award for Best Overall intranet application (9/02)

Key Features

Main on-call Sheet

• The main on-call sheet lists all the personnel who are on-call “as of now”.
• All the changes made within an hour are shown in a different color.
• The call sheet can be integrated with alpha paging system. A Click of a button sends a predefined message to the provider’s pager.
• The system automatically refreshes the screen every 90 seconds.
• Monthly and weekly views are provided to have a consolidated view of the call assignments for the week or month.

Department Management

• Create departments and services.
• Create multiple shifts for services. Shifts can be created for everyday or multiple days.
• An easy-to-use time picker is available to specify timings.
• Add providers of various provider types to the system. Assign / re-assign the providers to various departments.

On-call Scheduler

• Assign calls to the providers of the system
• Assign calls using predefined shift timings.
• Have a preview of the shift assignments before assigning the shift.
• Select date and time for on-call using the date and time picker.
• Providers have the facility to cover each others’ calls.
• Calls can be covered fully or partly.
• Automatic e-mail notification is sent to both the providers and the respective department administrator.
• Providers can be made unavailable for on-call.

Personal Calendar

• This is a calendar which displays general and departmental holidays.
• Call assignments and the unavailability of the providers are displayed.
• Set / reset reminders.
• If the reminder is set then the system sends a reminder to the provider 24 hours prior to the scheduled call assignment

Audit Trail

• Audit trail for on-call Assignment, call coverage and change of provider information.
• Filter the results by department, provider or date.
• Displays the before and after image of the on-call assignment with the type of activity performed.

Message Board

• Message board is used for putting requests for call coverage.
• Providers can put requests and other providers can view them. This facilitates better communication between providers and on-call schedule can be changed faster.

Feedback

• Feedback utility is used to send feedback to the department administrators of the selected departments by e-mail.

General

• Maintain hospital-wide holidays.
• Department administrators can setup special holidays for their respective departments.
• Maintain reason codes for marking providers as unavailable. For example, vacation, attending conference, out of Town etc.