CONTACT US

Phone: +1 437 421 7746
Email: info@ivistamed.com

Free standard shipping
on all orders.

Support forum
for over 24h

Address: 15 West Pearce St, unit #3 , Richmond Hill, Ontario, L4B 1E3

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FREQUENTLY ASKED QUESTIONS

What is the best way to contact your customer support team?

You can reach our customer support team by email at info@ivistamed.com or by phone at +1 437 421 7746.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

What is your return policy?

We accept returns for products that are unopened and unused within 30 days of purchase. Please contact our customer support team to initiate a return and receive a return authorization number.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. We also accept PayPal.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Please note that shipping rates and times may vary depending on your location.

How do I get technical support for a product I purchased?

Please contact our customer support team with the details of your issue, and we will do our best to assist you. If necessary, we may connect you with the manufacturer's technical support team for further assistance.

Can I place an order over the phone?

Yes, you can place an order over the phone by calling our customer support team at +1 437 421 7746 during our customer support hours.

How do I request a quote for a large order?

 Please contact our sales team at info@ivistamed.com with the details of your order, and we will provide you with a quote as soon as possible.

Do you have a physical store where I can pick up my order?

No, we are an online-only store and do not have a physical storefront. All orders are shipped directly to your address.

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.